Refund Policy

Request window

Send a request to refunds@caporia.co within 14 calendar days of purchase. Include the account email, capability name, purchase date, and a concise description of the issue. Do not send payment-card numbers or credentials.

Eligible reasons

• You cannot access the purchased package and Caporia cannot restore access within a reasonable time.
• The package materially differs from the capability, version, compatibility, license, or behavior represented on the listing at purchase.
• A significant technical defect prevents the capability’s primary published purpose and reasonable troubleshooting does not resolve it.
• A refund is otherwise required by applicable law.

Review boundaries

We may ask for information needed to reproduce or understand the issue, while avoiding requests for unnecessary personal data or secrets. A change of mind, an environment outside published compatibility, or a disclosed limitation will not ordinarily qualify unless applicable law provides otherwise.

Downloading, installing, running, or removing a package is not tracked as an account-level history and is not used as an automatic approval or denial signal.

Approved refunds

Approved refunds are returned through Stripe to the original payment method. Bank processing times may vary. A full refund revokes future downloads and account-level license access. It cannot recall a package copy already obtained, and obligations that apply to retained copies continue under the applicable license.

A partial refund, when agreed, is recorded without automatically revoking the license.

Publisher responsibility

Current paid checkout is limited to approved first-party capability packages sold by Caporia. Paid third-party publisher sales and payouts are not currently supported. Before that changes, Caporia will publish separate publisher terms covering refunds, disputes, balances, and payout responsibility.